Knowledgebase

Portal Home > Knowledgebase > RTPOS System (F.A.Q)


Do I have to set my small printer to be my default in order for the POS to print receipts?
No. In Windows, you can leave the default to be your full size printer. The POS has its own...
How do I get my Qpay to work?
How do I get my Qpay to work?First, make sure Qpay works on the web. Second, make sure your...
I am having issues scanning the SIM card within ASAP.
This issue is caused because the scanner uses the return key, which is not supported one Metro...
I cannot print bar codes
You probably do not have the font installed. Fortunately, we include the file. Depending on your...
I cannot switch locations or copy items between locations
Your user name from inside that location is not linked to other location. Each location has its...
I canont print bar codes
I canont print bar codesA:  You probbaly do not have the font installed. Fortunately, we include...
My ASAP will not bring the activation info to the invoice
My ASAP will not bring the activation info to the invoiceA:  First, make sure you are on the...
My ASAP will not bring the activation info to the invoice
First, make sure you are on the "Account Summary" screen in the ASAP window and that you are on...
My link on the desktop disappeared or will not open the POS or says "invalid shortcut"
Your anti-virus removed the main program file. This is known to happen occasionally with AVG,...
My Qpay does not work or does not move info to the invoice.
My Qpay does not work or does not move info to the invoice.A:  Start by verifying that your...
My return policy or tax rate does not print
My return policy or tax rate does not printA:  Exit and re-opoen the POS. Updates made on the...
My system tried to downkeeps opening and closing in a loop.
My system tried to downkeeps opening and closing in a loop.Either you briefly lost connection or...
My system tried to download an update but keeps opening and closing in a loop.
Either you briefly lost connection or downloaded a bad file. Reboot and re-download from the web...
When I sell a phone, it does not ask for the activation screen -or-
When I sell a phone, it does not ask for the activation screen -or-My activation reports do not...
Why am I being prompted to disable protected modewhen launching ASAP ?
Nov 2015 ASAP Enhancements> If you are being prompted to disable protected mode, please follow...
Why do I get Error Processing Payment?
Why do I get this error   when making a Qpay pament under $6 or doing a Bill Cycle Reset...
Why do I get SQL Data Error?
Why do I get this error?   This is typically an internet connection error and can happen if you...
Why do I get this error when making a QPAY/INCOMM payment under $6 ?
This is because the system is trying to process as a normal payment. Please use the web...
[Why] do I need to save every report in order to print it?
[Why] do I need to save every report in order to print it?A:  You don't. When you run a report...


Language: